How protected payment works

Pay through ReHome only

Buyers must pay through an approved ReHome payment method, such as PayFast online payment or ReHome manual EFT.

The seller must not request direct payment from the buyer. The buyer must not pay the seller directly.

PayFast payments

For PayFast payments, ReHome only treats the payment as confirmed after PayFast sends a valid payment notification to ReHome and ReHome verifies it.

Returning from PayFast to the ReHome website does not by itself confirm payment. The secure PayFast notification is the trusted confirmation.

Manual EFT payments

For manual EFT payments, uploading proof of payment does not mean the payment is confirmed.

ReHome will only confirm manual EFT after the money reflects in the ReHome account.

Screenshots, SMS notifications, or PDF proof may be rejected if the funds do not reflect, appear suspicious, or do not match the order reference and amount.

Payment must use the order reference shown on the ReHome payment page. Incorrect references may delay confirmation.

Seller payout

After payment is confirmed, ReHome coordinates the transaction process.

Seller payout is not released immediately. Payout may be held until the buyer confirms receipt, the inspection window ends, and there is no open dispute.

When payout may be held or delayed

• A dispute is opened.
• The item was not delivered or handed over.
• The seller misrepresented the item.
• Proof or listing information appears false.
• Payment is reversed, disputed, fraudulent, or not received.
• ReHome needs more time to investigate the transaction.