Privacy policy
How ReHome handles personal information
ReHome Market collects and processes personal information to operate the marketplace, manage accounts, verify sellers, review listings, process payments, handle orders, provide support, manage disputes, prevent fraud, and comply with legal obligations.
Information ReHome may process
- Name, email address, phone number, and account details.
- Seller profile and business profile information.
- Listing information, item photos, proof files, and verification evidence.
- Order, payment, payout, refund, dispute, report, and support information.
- Technical information such as IP address, device/browser information, security logs, and usage activity.
How ReHome uses information
- Create and manage accounts.
- Verify sellers and listings.
- Display public marketplace information such as listing title, item suburb/city/province, store name, and store profile.
- Process PayFast and manual EFT payments.
- Coordinate transaction support and handover.
- Manage disputes, reports, refunds, and payouts.
- Protect users from fraud and platform abuse.
- Comply with applicable law.
Buyer-seller contact privacy
ReHome does not show buyer and seller direct contact details to each other on buyer-facing or seller-facing transaction pages.
Admin may access contact details where needed for support, verification, handover coordination, dispute management, payout processing, or fraud prevention.
Service providers
ReHome may share necessary information with service providers such as hosting providers, database providers, file storage providers, payment providers, email/support providers, legal/accounting providers, or authorities where required by law.
Retention
ReHome stores personal information only for as long as reasonably needed for marketplace operations, legal compliance, fraud prevention, dispute records, accounting, and support history.
User requests
Users may request access to, correction of, or deletion of their personal information, subject to legal and operational limits.
Some transaction records may need to be retained for accounting, fraud prevention, legal, or dispute reasons.
Security
ReHome takes reasonable steps to protect personal information, but no online system can be guaranteed completely secure.
For privacy requests, contact ReHome support using the support details shown on the website.